Many homeowners are unsure about what questions to ask a heat pump installer, how to identify a skilled professional, and – most importantly – how to find someone they can trust.
"Anyone know of any trusted Essex-based installers that could beat this?"
A good installer can be found through national energy firms, local businesses, or plumbers or boiler engineers. It’s also worth asking friends, family, or neighbours for recommendations and checking online reviews to ensure they have a good track record. To access grants such as the Boiler Upgrade Scheme or Home Energy Scotland funding the installer must be from a MCS-certified business. MCS certification helps ensure industry standards for low-carbon energy installations, including heat pumps.
To find certified installation companies, use the MCS Find a Contractor tool or, in Scotland, the Home Energy Scotland Renewables Installer Finder.
Once a homeowner has identified potential installers, knowing what to ask them is crucial to making an informed decision.
"Who did you use, what would I need to look out for in choosing a servicing agent, and what was the cost?"
"What questions should we ask of any installer?"
"Can you not speak to your installer, discuss your concerns, and see what they can offer?"
Questions to ask the installer before committing to the new heating system
1. What type of heat pump is most suitable for my home and why?
Different types of heat pumps have advantages to suit different homes. The installer should recommend one based on the home and the unique circumstances.
2. Are you MCS-certified, and can you provide references?
MCS certification, although only required for installations under the Boiler Upgrade Scheme and the Home Energy Scotland Grant, indicates that the installer has met industry standards. However, certification alone does not guarantee quality, so checking references and reviews can help gauge an installer's experience and reliability.
3. What is the full scope of the installation process, and what will it cost
Installers should provide a detailed breakdown clarifying what’s included in the costs: heat pump cost, cost for pipework and electrical work, potential changes to radiators, etc.
4. What size and capacity heat pump do I need?
Oversized or undersized heat pumps can reduce efficiency and increase costs. Correct sizing ensures optimal performance tailored to the home.
5. How long will the installation take and how much disruption will there be?
Installation times can vary depending on the complexity of the job, the condition of the existing heating system, and any additional work required, such as upgrading radiators or insulation. A good installer should provide a clear timeline, explain what will happen at each stage, and outline any potential disruptions.
By asking these questions, homeowners will not only understand the suitability of a heat pump for their home but also ensure they are working with a qualified and experienced installer. It is also possible to check if the installer has any installations listed on Visit a Heat Pump. If they do, homeowners might be able to visit one of their installs in person, or ask their past customers for their experience.
