These past six months have shown us that people across the country are willing to open up their homes to visitors. We’ve also seen that these visits make a meaningful difference. Our survey data suggests that visits change visitors' attitudes, beliefs, and confidence levels - and that this in turn makes them more likely to install a heat pump and progress quicker with their installation.

The service works and is ready to scale

We have been continuously improving the platform to make it easier for visitors and hosts to connect. We have added prompts to the host sign-up page that encourage hosts to provide information we know is most useful to visitors, made it possible for visitors to message hosts directly and request visits, and added filtering functionality that makes it simple for visitors to find properties that are more like their own. We now feel confident that the core of the platform works, and that it could easily scale to support more visits.

If you own or are looking to get a heat pump

If you own a heat pump, it’s a great time to join the platform and help others make the same journey: your experience matters. If you are looking to get one yourself, try out the platform and find hosts near you.

If you are a heat pump installer

We have recently made it possible for installers to create an account on Visit a Heat Pump. By doing so, installers can:

• Ensure their company information and contact information is shown next to all their installs on the platform
• See all their installs that have been listed on the platform
• Create a link to all their installs and share it with prospective customers
• Get access to content that supports your previous customers to become hosts.

Creating an account is easy and fast. You can also get in touch with us if you’d like to know more.

Over the next six months, we expect many more local, regional, and national installers to sign up to the platform and encourage their past customers to join. In time, this will help installers secure more heat pump installation jobs and offer prospective customers across the country a wide variety of hosts to choose from. Ultimately, we believe Visit a Heat Pump will become a database of thousands of heat pump success stories, making heat pumps feel both common and attractive. This will allow tens of thousands of customers to move forward confidently with their heat pump installations, improving the national conversation around heat pumps.