We are recruiting for a Group Salesforce Systems Administrator

About Nesta

We are Nesta, the UK’s innovation agency for social good. We design, test and scale solutions to society’s biggest problems. Our three missions are to give every child a fair start, help people live healthy lives, and create a sustainable future where the economy works for both people and the planet.

For over 20 years, we have worked to support, encourage and inspire innovation. We work in three roles: as an innovation partner working with frontline organisations to design and test new solutions, as a venture builder supporting new and early stage businesses, and as a system shaper creating the conditions for innovation.

Harnessing the rigour of science and the creativity of design, we work relentlessly to change millions of lives for the better. Find out more at nesta.org.uk.

About The Behavioural Insights Team

The Behavioural Insights Team is the world leader in applying behavioural science to public policy challenges in order to strengthen communities and improve lives.

We design and rigorously test new ideas across a range of areas such as health, crime and education, to establish what works and what doesn’t. We have helped Tuberculosis patients take their medicine; reduced police susceptibility to cyberattacks; and helped organisations close their gender pay gap.

Overview

The Group Salesforce Systems Administrator is responsible for Nesta’s Salesforce platform; including system configuration, (maintenance, system enhancements/upgrades, etc.), creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity. This role collaborates with stakeholders to ensure internal processes are correctly followed and business requirements are met.

The Role

• Maintain custom and standard objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, flows etc. within Salesforce
• Manage the integration of applications connected to Salesforce, including but not limited to Mailchimp, Alchemer, DocuSign, etc.
• Creating and deactivating logins, and issuing permission levels that are appropriate for each user
• Providing mandatory on-boarding training to new starters on Salesforce navigation and functionality
• Delivering 3 separate monthly training sessions covering internal business processes, contact and stakeholder management and interactive session on reports and dashboards
• Being the first line of user-support for queries around records held on Salesforce and current functionality
• Support users processing contracts and invoices in line with internal processes correctly and queries around records held on Salesforce and current functionality
• Supporting the management of our contact records, in compliance with data protection legislation
• Converting records received from various sources (surveys, event registrations, newsletter sign-ups) into formal Salesforce records while minimising duplicates
• Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security)
• Conducting regular and one-off checks on data quality, and leading on making corrections where appropriate
• Documenting any modifications made to Salesforce instance in a change log
• Updating internal guidance for end users as required
• Flexibly supporting end users as required through bespoke training sessions, 1:1 support or developing technical documentation for organisational use
• Creating reports and dashboards as requested by users
• Supporting the organisation with any ad-hoc requests to gather data relating to financial, contractual or subsidiary related information

The Person

• Salesforce Certified Administrator ADM-201 qualification
• Attention to detail and highly accurate execution of work
• Excellent interpersonal skills: the ability to support diverse and busy teams, and to explain processes in a clear and concise manner
• Solid organisational, prioritisation and time management skills and the ability to coordinate multiple activities simultaneously
• Proactive and inquisitive - identifying potential issues, investigating them further, and providing suitable resolutions
• Experience of using Salesforce in any capacity is essential
• Experience of providing training or support on systems and processes is ideal but not essential
• Experience using Microsoft Excel or Google Sheets to manipulate data within spreadsheets

What we offer

Salary: circa £45k plus array of benefits, including private medical insurance, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more

Location: This role is based in Blackfriars, Central London, hybrid working arrangements with a minimum of two days in the office

Term: 12 month maternity cover

Hours: This is a full-time role but we offer a range of flexible working arrangements and encourage our people to take advantage of them. Many do.

At Nesta, we believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results.

We want our workforce to represent the diversity of the people and communities we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

This means that when we are recruiting, we actively seek to reach a diverse pool of candidates. It also means that we are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good balance between work and home life, so we do everything we can to accommodate flexible working, including working from home, compressed or part-time hours, job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.